Archives for category: Marketing

I finally got into Green Park last week to have a nose at the Maille shop in Piccadilly which opened at the end of October.

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This is the first London outpost of the successful French formula already in Paris and Dijon. It represents another outlet in the grand scheme of people doing one thing very well in order to promote their product and their brand.  I saw a lot of this in NYC and equally so there are plenty in London: doughnuts, coffee, pickles, oils, etc. It feels like the next iteration of the pop up culture so I guess it is a sign that sites are becoming available at prices that make sense. Roll on the food boutique.

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The shop does a really great job of telling the story of this mustard brand. It was founded some 265 years ago and shares the history in simple bold ways: old mustard jars in the window, the brand story told on bold black and gold decor along with pictures on the wall and fun quotes throughout the staircase leading you upstairs. There are tasting bars both upstairs and down so that you can engage with the whole range of products and boy, what a range! For those of you who think there is only wholegrain and dijon mustard in the range, think again. There are over 60 mustard products here ranging from the simple to the crazy. The luxury end boasts truffle and Chablis, or simple Sauternes which can be bottled traditionally from the pump. Also a surprise to me was the range of oils, vinegars and pickles also under the brand.

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Who knew there was so much you could do with mustard? This is a great place to find an unusual gift and to be treated to some good old fashioned service in a lovely retail environment.

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I know it’s just a stunt but today’s publicity surrounding the world’s most expensive ready meal is fascinating to me.

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The ‘Swish Pie‘ is said to be the ultimate fish pie made with turbot, scallops, oysters, smoked salmon and lobster all poached in a Champagne sauce. This is then topped with white truffle and mashed potato plus a gold leaf crumb, and served with spoons of caviar.

These stories used to be set around a specific product or restaurant dish but it says a lot that today it is about a ready meal. When did we get to a place that believes we would spend £314.16 on a ready meal? Still, Charlie Bigham’s have well and truly placed themselves at the luxury end of the market with this one and I think that’s a clever place to be at this moment in time.

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What really fascinated me was the elements that they saw fit to improve on in order to justify the price tag. They reflect the key components for anyone working in the food world:

1. Well sourced ingredients

Every single ingredient has a great story, whether it’s the hand dived scallops, the Cornish lobster, the Yukon Gold heritage potatoes, the Dom Perignon 2003 Champagne or the Alba truffle, each and every element has been carefully sourced as the best in its class by chef Bigham.

2. Approachable originality

Really great food has to at least feel original, but sometimes that can be taken too far. So having what I call approachable originality is an important dimension. Here the mother of pearl spoons of Beluga caviar as an amuse-bouche presumably to be consumed whilst the pie is heated (hopefully not microwaved!) is a nice touch. I am sure it helps to raise the value just over the previous claimant of this most-expensive-ready-meal accolade

3. Presentation

They say we eat with our eyes and there is surely a lot to be said about how we present any food product or experience to the customer. The website says that the pie is presented in a gold leaf tray although it looks pretty much like the original panibois tray which maybe has some gold somewhere on it and why oh why didn’t they adapt the cardboard sleeve?

3. Service

Each of these dishes are said to be delivered in a bespoke aluminium case, handcuffed to a security guard. Let’s hope that the guard knows to keep the case held flat or else there really could be trouble…and does he turn the oven on? I am not quite sure how all this delivery is arranged. I guess it is order only and not to be picked up from the multideck fridge at Sainsburys. Shame – I had this vision of plucking said gold tray from the shelf next to the chicken curry and then being pounced upon by some handsome devil who was going to deliver it personally to my home and cook it for me.

Anyway, the point is that service is an integral element to the enjoyment these days and that has to be something that is relevant to the food that is offered. I am not convinced the Swish Pie service has been as clearly thought through as perhaps it could have, but I guess the point is illustrated.

5. Taste

Finally, after all that pomp and circumstance it simply has to taste good. This I can’t comment on since I am definitely not about to spend £314.16 on a ready meal. It is marketing madness. And really someone needs to figure out their pricing policy. I know Charlie boy says it is in reference to Pi but that’s just tenuous. Surely you would round it to £315, wouldn’t you?

Does all this make it, as the charming Mr Bigham hopes, the most exceptional ready meal out there? Somehow I am not convinced, but you have to admire the aspiration. Maybe I’ll go and buy his lasagne and see how that stacks up.

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Pastry perfection from Bageriet

I was pondering the sweet treat this week because a couple of friends had posted things that brought them to my attention.

Firstly was a tweet from the lovely Daniel Karlsson at Bageriet. I met Daniel when I was working with the beautiful boys of Melrose and Morgan and was lucky enough to try a variety of Daniel’s creations as he experimented his way through seasonal delicacies in his role as pastry chef. Daniel came through the ranks of classic pastry training in Sweden and then working at Ottolenghi before his Melrose and Morgan times and has now taken the leap and gone it alone creating Bageriet in Rose Street, Covent Garden. Going back to his traditional Swedish roots, Daniel is creating classics with a twist and was recently featured on Paul Hollywood’s show demonstrating his skills. There is no doubt Daniel has the touch of an angel and I hope people find his shop and share in his talent.

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On the same day I read Daniel’s tweet, I saw another post from a friend talking about the cronut craze that has taken New York by storm. Cronuts are the creation of Dominique Ansel who is also a wonderful pastry chef. He trained at the fabulous Fauchon in Paris and found fame during his 6 year tenure at Restaurant Daniel in New York. Having opened his own place in Spring Street, Ansel was shortlisted as a finalist for the James Beard award for Outstanding Pastry Chef in 2013. There is no doubt that this chef is a dab hand at pastry and yet despite his long list of credentials, it is through the cronut that he has found a whole new level of fame.

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This half doughnut half croissant delicacy looks like it would induce an instant heart attack on even the most unsuspecting, and yet since its inception in May, the street of New York have seen queues forming from the very early hours simply to secure one of these now famous $5 pastries. The madness has gone beyond rational behaviour. People are sleeping overnight in the shop doorway, and queuing from 6am, there is a 2 week pre-order list which is already full and their next slot for a large order is from 1 August. The world has gone cronut crazy!!

The queue just a couple of weeks ago!

The queue just a couple of weeks ago!

Ansel has had to trademark these treats and yet there are imitators popping up all over the place… the doissant from Washington, the frissant from Vancouver and the Donut Croissant from Dunkin Donuts in the Philippines to name but a few. And then there’s the black market which is said to trade the $5 pastry for up to $40 each!

What fascinates me is how a creation from some French pastry chef in Soho, New York can become a world wide craze, and I guess the answer lies in technology. On the very night that blog Grub Street first wrote about Ansel’s new product, they received 140,000 links and it all went exponential from there. There are something like 10,000 tweets a month about this little ol’ pastry, pictures of the queues go viral and if you search google there are over 3 million hits (compared to just over 1 million if you search the man Dominique himself). What exactly is it that captured the public imagination about this that others need to emulate?

Firstly I guess it is the creativity. It has to be something original. And the marriage of two already scrummy things into something even more delicious really is ingenious. Then there’s tapping into the social network at the right point to get it to go viral. The process of queuing like a mad man is part of it so that you can be one of the few who can claim to be in the cronut club and tell their story of how they finally came to try one of these treats. Finally, you need to be as lovely as Monsieur Ansel who seems genuinely chuffed by all the support and hasn’t changed a thing as a result of the publicity. The price is the same, the process is the same and he continues to develop his shop and his product with the hope that people will keep on coming… and I am sure they will.

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It’s the little things in life that give me the most pleasure: a smile, a thoughtful touch, a flower in bloom in my garden.

A poppy from my garden

A poppy from my garden

In the restaurant world the equivalent comes under the service banner and in recent weeks there were some touches that really made me stop and think about that. It’s so easy to ruin a great experience and equally easy to make it the best if you have the right attitude to it. As I am working on a new restaurant at the moment it fascinates me to ponder how do you offer the latter each and every time and how do you both recruit and train people to just get it?

A couple of weeks ago I took Dad to a little gastropub I had read about near work: The Plough Inn at Longparish. Chef James Durrant won the prestigious Gastropub Chef of the Year award at this years Top 50 Gastropub Awards and so I fancied trying it, but it was most definitely the service which sealed the deal for me.

We were up against it for time and this did not phase the staff. When my plate of food was going to be ever so slightly late, they deposited a freebie crab salad centre table to make up for it, even though we had barely put our forks in that dish when my ordered plate arrived. But the thing that truly charmed me arrived when the bill came. Yes, there was a lovely plate of home-made fudge, but in addition, to celebrate Father’s Day, they brought a bottle of Tiger beer with a lovely tag just for Dad. How clever. It was so simple and yet so right. It sealed the deal for me and I will most definitely be back.

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Those chefs who have had the experience of time and understand their customers find their own way of exceeding expectations. At Koffmanns the bread comes complete with a little treat to add to the table. Last time I went it was a pissaladiere, but I suspect it is always something that makes the most of what is in the kitchen. And clever Jamie Oliver is never one to miss a customer facing opportunity so he ensures that even whilst queueing for his no-bookings Jamie’s Italian, the line is served with antipasti treats to keep the atmosphere positive. Jamie may be a chef but he is also a great marketer and always one of the people. He gets it so right.

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It is generally the sweets with coffee that are the added extras on a menu. At Restaurant Story they followed the latest trend to serve a mini Tunnock’s teacake, which I am told is also the petit four of choice at Bubbledogs Kitchen Table, Upstairs at the Ten Bells and also the Clove Club. But for the greatest of all, you have to go back to the iconic El Bulli. After our 23 course escapade we could hardly do it justice, but the last menu entry written simply as ‘Chocolate’ was a piece de resistance.

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